Features for every dental desk workflow
From the first patient call to follow-up, IntelliDent automates the work that steals chair-side time.
AI Receptionist
Never miss a patient call
A natural-sounding AI voice agent that handles inbound and outbound calls 24/7. Answers questions, schedules appointments, routes urgent calls, and keeps the desk covered after hours.
- Natural voice conversations powered by GPT-4o
- Handles appointment scheduling and rescheduling
- Answers insurance and billing questions
- Routes emergency calls to on-call providers
- Multi-language support (English, Spanish, Mandarin)
- Intelligent call summarization and CRM updates
Common use cases
- After-hours call handling
- Overflow during peak hours
- New patient intake calls
- Appointment confirmation callbacks
Smart Scheduling
Fill every provider hour that matters
AI scheduling that understands procedure durations, provider preferences, and patient history. Automatically fills cancellations and reduces no-shows.
- Intelligent appointment slot optimization
- Automatic cancellation backfill
- Predictive no-show detection with overbooking
- Provider preference and specialization matching
- Patient waitlist management
- Multi-location schedule coordination
Common use cases
- Reducing scheduling gaps
- Managing multi-provider practices
- Emergency appointment insertion
- Seasonal demand forecasting
Patient Communication
The right message at the right time
Omnichannel engagement that feels personal. AI crafts contextual messages from patient history and preferences to cut no-shows and strengthen relationships.
- SMS, email, and webchat from one platform
- Personalized appointment reminders
- Post-visit follow-up sequences
- Treatment acceptance campaigns
- Birthday and recall messaging
- Two-way conversational messaging
Common use cases
- Reducing no-shows with smart reminders
- Reactivating dormant patients
- Post-procedure care instructions
- Review generation campaigns
AI Agent Builder
Custom agents in minutes, no code
A wizard to build, configure, and deploy agents for your practice. Choose providers, channels, knowledge base, and behavior in a step-by-step flow.
- Multi-step wizard with 6 configuration stages
- Support for OpenAI, Anthropic, Google, and Meta models
- API key validation with live connection testing
- RAG knowledge base with document upload
- Custom system prompts with pre-built templates
- SMS, Email, and Fax communication channels
Common use cases
- Deploying a 24/7 AI receptionist
- Automating patient recall outreach
- Building a triage agent for emergency calls
- Creating a scheduling assistant for providers
Multi-Model Intelligence
Pick the best model for each task
Select the optimal model per agent for speed, accuracy, cost, or context window. Bring your own API keys for full control.
- OpenAI: GPT-4o, GPT-4o-mini, GPT-4-turbo
- Anthropic: Claude Sonnet 4, Claude 3.5 Haiku
- Google: Gemini 1.5 Pro, Gemini 1.5 Flash
- Meta: Llama 3.1 70B, Llama 3.1 8B
- Validated API keys with instant connection testing
- Economy, Standard, and Premium pricing tiers
Common use cases
- Using GPT-4o for complex conversations
- Using Claude Haiku for high-volume simple queries
- Using Gemini for large document analysis
- Requesting a fine-tuned model for specialized terms
Revenue Cycle Management
On the roadmap
Insurance verification and claims automation are planned. There is no Revenue Agent in AGENT_TYPES today. Ship front-desk voice, scheduling, recall, and support agents first.
- Not available in the agent builder today
- No live claim-submission agent path
- Ask Contact about early access if RCM is a deal requirement
AI Scribe
On the roadmap
Ambient clinical documentation is planned. Until it ships, use Receptionist, Scheduler, Recall, Reminder, and Support agents for front-desk work only. Never for clinical advice.
- Not available in AGENT_TYPES today
- No Open Dental or Dentrix scribe integration yet
- Request early access via Contact if you need documentation automation
Insurance Automation
Eligibility and claims helpers
AI that handles eligibility checks, benefit breakdowns, pre-authorizations, and claims management to reduce denied claims and accelerate payment.
- Instant eligibility and benefit verification
- Automated pre-authorization requests
- Intelligent claim scrubbing before submission
- Denial trend analysis and prevention
- Patient cost estimation
- EOB reconciliation
Common use cases
- New patient insurance verification
- Complex treatment pre-authorization
- Claim denial appeals
- Out-of-network benefit checks
Ready to see these features live?
Book a live demo tailored to your practice workflows.